Troubleshooting your Spa Sonic
If upon insertion of the batteries your Spa Sonic does not turn on, there is a simple one step solution to solve the problem, as there is nothing wrong with the device. The tolerances for the battery compartment must be very tight to maintain the water resistant quality of our units. In a small number of units the tolerances for the battery are just a little too tight to allow the batteries to seat properly. If you have one of these few units, just hold the Spa Sonic with the egg shaped head facing down and tap the unit with moderate force into your other hand 2 to 3 times. Now press the power button and your Spa Sonic will be fully functional. After this initial set-up, you will no longer have to repeat this step.
Please see the video above for a demonstration.
If you have any further problems or concerns, please contact us at firstname.lastname@example.org or click on the “Contact Us” tab and we will take care of it immediately.